Dear,
I have installed CRM 4.0 email router manager on Exchange 2003 server.
After I installed the email router, its working fine. Later, I have changed
the CRM server web site port to another port number over 50000, the email
router is not working even uninstall and reinstall again and again. When I
click Load Data button on Router manager, the error message says that "The
Microsoft CRM email router configuration manager was unable to retrieve the
CRM users, queue information ......". The router service account is same with
CRM admin account and already added in PrivilegeUsers Group. The exchange
server name is also added to PrivilegeUsers Group. Pls help me to solve this
problem.

Thank You & Best Regards,
Htut.

On Jan 18, 10:01 am, CRM 4.0 Email Router Problem <CRM 4.0 Email
Router Prob...@discussions.microsoft.com> wrote:
> Dear,
>      I have installed CRM 4.0 email router manager on Exchange 2003 server.
> After I installed the email router, its working fine. Later, I have changed
> the CRM server web site port to another port number over 50000, the email
> router is not working even uninstall and reinstall again and again. When I
> click Load Data button on Router manager, the error message says that "The
> Microsoft CRM email router configuration manager was unable to retrieve the
> CRM users, queue information ......". The router service account is same with
> CRM admin account and already added in PrivilegeUsers Group. The exchange
> server name is also added to PrivilegeUsers Group. Pls help me to solve this
> problem.
>
> Thank You & Best Regards,
> Htut.

Htut,

How did you change the port number? If you did so in IIS then the
discovery service will keep returning the old details to the router
config. Microsoft product support did give me this SQL command you can
run on the MSCRM_CONFIG db which should help the discovery service. I
would personally recommend re-installing MSCRM to get the ports etc...
configured correctly, but you may want to try it anyway:

NOTE NOTE NOTE: This is unsupported and could completely kill your
system. If you intend to do this, make sure you have full backups.

Update DeploymentProperties SET NvarCharColumn = '<server>:<port>'
WHERE ColumnName = 'ADSdkRootDomain'
Update DeploymentProperties SET NvarCharColumn = '<server>:<port>'
WHERE ColumnName = 'ADWebApplicationRootDomain'

Example, if your server is called: myserver:
Update DeploymentProperties SET NvarCharColumn = 'myserver:50000'
WHERE ColumnName = 'ADSdkRootDomain'
Update DeploymentProperties SET NvarCharColumn = 'myserver:50000'
WHERE ColumnName = 'ADWebApplicationRootDomain'

On Jan 19, 11:18 am, Robert MacLean <dfan> wrote:
[..]
> UpdateDeploymentProperties SET NvarCharColumn = '<server>:<port>'
> WHERE ColumnName = 'ADSdkRootDomain'UpdateDeploymentProperties SET NvarCharColumn = '<server>:<port>'
> WHERE ColumnName = 'ADWebApplicationRootDomain'
>
> Example, if your server is called: myserver:UpdateDeploymentProperties SETNvarCharColumn = 'myserver:50000'
> WHERE ColumnName = 'ADSdkRootDomain'UpdateDeploymentProperties SET NvarCharColumn = 'myserver:50000'
> WHERE ColumnName = 'ADWebApplicationRootDomain'
>
> --
> Robert MacLeanhttp://www.sadev.co.za

There ended up being a bit more to get it fully fixed. See
http://www.sadev.co.za/node/155 on how to fix it completely.

On Jan 23, 8:23 pm, Robert MacLean <dfan> wrote:
> On Jan 19, 11:18 am, Robert MacLean <dfan> wrote:
>>
>>
>>
>>
> There ended up being a bit more to get it fully fixed. Seehttp://www.sadev.co.za/node/155on how to fix it completely.
>
> --
> Robert MacLeanhttp://www.sadev.co.za

Dear,

Thank You for reply me. I will do the step and post the result
back.

Thank You & Best Regards,
Htut.