A number of users are currently experiencing an issue with using the
Resource Manager from the console. On displaying the resource manager
and clicking on the expand icons in the tree view the page updates and
displays a message stating that it is 'Retrieving nodes...'.

This is where things start to get strange, on my test machine the
resource manager page updates and displays the nodes under the
selected node fine. On other users machines it sometimes works fine
and other times the 'Retrieving nodes...' message remains until the
page errors out with the standard "The page cannot be displayed" error
or the nodes are displayed after a long wait (5-10 minutes).

Some machines seem to experience the problem more than others. The
users machines are comprised of a standard installation performed
across the whole organisation with the same versions of Windows XP, IE
and services packs installed.

There appears to be no issues with network performance or latency
between the users machines and the CMS Server. The only peculiar thing
I can find, and I don't know if it is related to the problem is a
strange entry in the IIS log file at approximately the same time the
resource manager has played up. The contents of the log file look
something like this:

2004-09-20 05:18:08 X.X.X.X OPTIONS / - 80 - Y.Y.Y.Y
Microsoft-WebDAV-MiniRedir/5.1.2600 401 2 2148074254
2004-09-20 05:18:08 X.X.X.X OPTIONS / - 80 Domain\User Y.Y.Y.Y
Microsoft-WebDAV-MiniRedir/5.1.2600 200 0 0
2004-09-20 05:18:08 X.X.X.X PROPFIND /c$ - 80 - Y.Y.Y.Y
Microsoft-WebDAV-MiniRedir/5.1.2600 401 2 2148074254
2004-09-20 05:18:08 X.X.X.X PROPFIND /c$ - 80 Domain\User Y.Y.Y.Y
Microsoft-WebDAV-MiniRedir/5.1.2600 501 0 0

My test machine works fine but if a log onto one of the users machines
that experience this problem (as a CMS Administrator) then I to
experience the same problem so I don't think it is a users role
security issue.

If anyone else has experienced this problem and can offer some advice
on a resolution then it would be much appreciated.

Cheers

Brett

Hi Brett,

there are no known issues with this.
Please open a support case for this as we will have to analyze network
monitor traces to see where the delay occurs.

Cheers,
Stefan.

We have exactly the same problem with our site

"Brett Penno" wrote:
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