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#1
12-14-08, 05:57 PM
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Ever since I installed MS 2007/Excel 2007, neither of them will work - they
won't open existing files, and they won't open on their own (even with the winword /a command). I think I've narrowed the problem down to the fact that there's no normal.dotx doc (or ANY file named "normal", for that matter). Is there a way to create one? |
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#2
12-14-08, 07:09 PM
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Don't worry abut normal: that's just a red herring with this problem. Word
doesn't create a normal template with a new installation until it is needed. You have another problem. Have you installed a printers driver and set it as the Windows default? |
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#3
12-14-08, 10:45 PM
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I've installed a driver, but I don't know how to set it to be the default.
"Terry Farrell" wrote: [..] |
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#4
12-14-08, 10:57 PM
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If you've installed only one printer, it will be the default by default!
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#5
12-14-08, 11:01 PM
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Go to the Printers dialog through the Control Panel: the printer icon will
have a green tick mark against it if it set as the default. If not set, right-click on it and choose Set as Windows Default. Terry "Kerrick" <Kerrick> wrote in message news:3a8a [..] |
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#6
12-15-08, 06:51 AM
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well, I don't actually have a printer "installed"; I've got a printer, but
it's not hooked up to the system - I just installed the driver so I could get Office working again. From what I can tell, it's already set as default - the icon has a check mark on it (I've also got MS XPS Document writer as a printer). "Suzanne S. Barnhill" wrote: [..] |
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#7
12-15-08, 02:54 PM
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"Installing" a printer means installing the driver. Whether you actually
have one physically connected is immaterial to Word. That said, there are some printers that can't actually be installed until Windows has full communication with the printer. This was the case with my old HP inkjet: I was attempting to install all the device drivers in the computer before setting it up in its permanent location (to replace an older system) and found I couldn't install that printer until it was connected. That's why a generic laser printer driver is usually suggested when no printer is attached. |
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#8
12-15-08, 04:08 PM
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Ah. Well, in any case, it's still not working - Word/Excel won't open on
their own, and I can't open docs with them. Any ideas? |
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#9
12-15-08, 05:29 PM
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What happens when you try to open Word?
Terry "Kerrick" <Kerrick> wrote in message news:fc42 [..] |
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#10
12-16-08, 03:51 AM
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I get the hourglass beside my mouse pointer for a couple seconds, then
nothing. The same thing happens when I try to open a document by double-clicking on it (or "open with Word", for that matter). "Terry Farrell" wrote: [..] |
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#11
12-16-08, 09:12 AM
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I presume the same when you start in Safe Mode too?
In which case, run Task Manager and make sure that Word is definitely not in the list of processes running. If it is not, note the computer time that you try to launch Word, then go to the System Event Viewer and see what events are reported around that time. There has to be an error message somewhere. Terry AMsl, go "Kerrick" <Kerrick> wrote in message news:0e4b [..] |
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#12
12-16-08, 04:18 PM
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I can't remember how to boot in safe mode. =( I've checked the task manager,
and windword.exe doesn't show up on the process list. Where's the System Event Viewer? "Terry Farrell" wrote: [..] |
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#13
12-16-08, 06:45 PM
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You start in Office Safe Mode by pressing Ctrl while Windows loads.
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#14
12-16-08, 07:20 PM
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But I am talking about starting WORD in Safe Mode.
From Start, Run, type in winword /a and press enter. Does Word now start or produce an error message. The System Event Viewer (presuming you are running Vista) is in the Control Panel>Administrative Tools>Event Viewer; then expand the Windows Logs and double-click on System. Terry "Kerrick" <Kerrick> wrote in message news:4bdb [..] |
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#15
12-17-08, 02:10 AM
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Oh, THAT safe mode. Yes, I've tried that too - I get the hourglass for a long
couple seconds, then nothing. Winword.exe shows up on the task manager, then disappears. I'm using XP, not Vista, so I don't have a System Event Viewer. |
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No normal.dot* doc... how do I make one?