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#1
10-09-06, 09:51 PM
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I have a treo 700w that I am able to sync with our exchange server. i am
testing out the remote wipe feature and I am not sure its working. My understanding is that the next time the system tries to sync with the server all the exchange information will be wiped out. So far the only thing I can see is a synchronization error with the code 85010013. How do I know if this and when this works |
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#2
10-10-06, 03:44 AM
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Stacy <Stacy> wrote:
>I have a treo 700w that I am able to sync with our exchange server. i am >testing out the remote wipe feature and I am not sure its working. My >understanding is that the next time the system tries to sync with the server >all the exchange information will be wiped out. >So far the only thing I can see is a synchronization error with the code >85010013. >How do I know if this and when this works Is the treo running AKU2? Check the build number of the O/S. The number after the first "." should be AKU number. You want to see a "2" there. The 85010013 says you have a problem communicating with the Exchange server. Were you able to sync before you told Exchange to wipe the device? |
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#3
10-10-06, 01:58 PM
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The OS is 5.1.1700 Build 14359.0.2.0
Yes I was able to sync with no problem before I told it to wipe the device. It is only after I tell it to wipe the device that I get that error and none of the exchange information is removed. "Rich Matheisen [MVP]" wrote: [..] |
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#4
10-12-06, 01:22 AM
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Stacy <Stacy> wrote:
>The OS is 5.1.1700 Build 14359.0.2.0 >Yes I was able to sync with no problem before I told it to wipe the device. >It is only after I tell it to wipe the device that I get that error and none >of the exchange information is removed. I don't believe that WM5, without AKU2, was able to process the wipe order. But I don't know what the OEM might have added to the AK from Microsoft. If you remove the wipe order does the problem go away? Does it go away if you do a hard-reset on the device? According to this, you don't have AKU2: http://channel9.msdn.com/wiki/defaul...per.ListOfAKUs |
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