I am Running Windows XP pro SP3 on an Acer Desktop

I originally had issues with my original CD-ROM, DVD RW, CD RW Drive. Where
it would not read anytype of media inserted.

I purchased an external CD-ROM / DVD RW / CD RW Drive and it is USB. I am
now getting error messages stating F:\ is not accessible Access is denied.
(F:\ is where its connected to the computer).

under computer management i went to Event Viewer and noticed several Errors
on Removable Storage Service. I right clicked on it and clicked on properties
and this is the message ...

"RSM cannot manage library CdRom4. The database is corrupt.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."

Another error message i got was ...

"Timeout (30000 milliseconds) waiting for a transaction response from the
ShellHWDetection service.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp." under one of the other error
messages listed as Service control Manager.

To further check this i went to Storage and clicked on libraries. Where both
my original CD ROM and my external CD ROM drives had red X's on them.

I have tried to uninstall the drivers, reinstall, restarting the computer
after each time. With no luck.

Then the other error message i saw in Event Viewer was with DCOM. Under
properties this is the message i get. . .

"DCOM got error "The service cannot be started, either because it is
disabled or because it has no enabled devices associated with it. "
attempting to start the service NSCService with arguments "" in order to run
the server:
{09B7ADDC-8BF0-409B-8571-43E8EA2AAFA3}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."

The help talks about windows NT....

So any thoughts, further info needed please let me know. Im not new to
computers, work well with good direction, however not an expert by any means.

Thanks

Bryan

You are posting incomplete Event Viewer reports, which makes it less
easy for those who might want to help. Ony post reports from the last 48
hours.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event Viewer.
Now start your message (email) and do a paste into the body of the
message. Make sure this is the first paste after exiting from Event
Viewer.

Is the DVD drive recognised in the BIOS?

Do you have any Roxio or similar software installed?

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

CD Burning Programs installed are AShampoo Burning Studio 8 and NTI CD & DVD
Maker 7.

Below are the errors i listed in the first posting, but as you asked for it
to be copied.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 1/25/2009
Time: 4:21:01 PM
User: HOME101\Bryan
Computer: HOME101
Description:
DCOM got error "The service cannot be started, either because it is disabled
or because it has no enabled devices associated with it. " attempting to
start the service NSCService with arguments "" in order to run the server:
{09B7ADDC-8BF0-409B-8571-43E8EA2AAFA3}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Date: 1/25/2009
Time: 12:30:13 PM
User: N/A
Computer: HOME101
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the
dmserver service.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Removable Storage Service
Event Category: None
Event ID: 15
Date: 1/25/2009
Time: 12:31:23 PM
User: N/A
Computer: HOME101
Description:
RSM cannot manage library CdRom0. The database is corrupt.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Is the DVD drive recognised in the BIOS? The external Drive is listed in the
device manager....

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code? I opened each
one and there are no yellow question marks in the Device Manager.


"Gerry" wrote:
[..]

Bryan

Event ID: 7011
DMServer refers to the Logical Disk Manager. The StartUp type should be
Automatic
http://www.blackviper.com/WinXP/servicecfg.htm
Select Start, Administrative Tools, Services, place cursor on Logical
Disk Manager and double click. Change the StartUp type tp Automatic.
Click on Apply and OK. Exit and Restart your computer. This may
eliminate the Event ID: 15 Error. Look in Event Viewer to see if both
Event ID: 7011 and Event ID: 15 are no longer appearing.

Event ID: 10005
NSCService = NSCSRVCE.EXE is Norton Protection Center Service
(NSCService). Related to
Norton Internet Security

What Norton product do you have? What is it's status?

Event ID: 15
http://snipurl.com/apyjz [www_eventid_net]

An error is logged when you connect a smart USB device to your Windows
Server 2003-based computer
http://support.microsoft.com/kb/875527/

Are you using a backup proramme like Norton Ghost or Rollback?

Problems with a Damaged Removable Storage Manager Database
http://support.microsoft.com/?id=235032